What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I embed attachments instead of linking them?

    Asked by GORUCK on February 13, 2015 at 11:48 AM

    We use ZenDesk as a customer service ticket management platform, and it does not support links. I want to allow customers on our website to send attachments with their form submissions, but I'd like for the attachments to either come over as attached files or as embedded files rather than a link in the body of the email. Is there a way to do this?

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    JotForm Support

    Answered by Charlie on February 13, 2015 at 01:13 PM


    Unfortunately we do not allow attachments on our email notifications, we allow adding links, images, and designing it but attachments are not. But, if you would just like to add the uploaded image in the email content for you to be able to see it initially, that is possible.

    In your email notifications you should choose the upload field name with "image" on it. In my case, the name of the upload field is "Upload" and I choose the "Upload image", it added a tag ""{IMG:upload}", that will display the image in your email content.


    I hope this helps.

    Thank you.

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    JotForm Support

    Answered by liyam on June 29, 2016 at 11:01 AM


    We are pleased to inform you that we have just implemented this feature: You can now attach uploaded files in your notification emails. Please give it a try and let us know if you have any feedback: