What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    File Not Uploading Properly

    Asked by Roger  on February 13, 2015 at 12:25 PM

    When I uploaded a file it was unaccessible, but the file name matches up.  What would have been uploaded to see  the name of the file but not the data that was uploaded?

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    Answered by Sean on February 13, 2015 at 02:40 PM

    Hello Roger,

    I checked our systems with the use of your email but I am not seeing any forms listed under your account. Can you provide the URL for the form in question so that we can run some test on it? You can also state which widget or field you were using that resulted in this. We will await your response.


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    Answered by Roger  on February 13, 2015 at 02:43 PM

    i am not a user of jot form I am someone who uploaded a file and trying to get some general knowledge on the process. To see why it did not work properly.

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    Answered by Sean on February 13, 2015 at 03:59 PM

    I did some checks and it appears that my colleague as addressed this same issue on this thread. It is important that a single thread is being created to address an issue so we can properly track what solution was given. Do let us know if further assistance is needed.

    Thank you.