What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    'Next' button issues

    Asked by ClipRadioAS on February 13, 2015 at 12:50 PM

    Hello,

    I have been having some issues with the first 'next' button on a few of my forms. At first we thought it was a browser issue because it was working on Chrome but not Firefox or Safari, but now I am having a difficult time replicating the bug. 

    I embedded these forms into a Weebly site, but have also tested the forms as a standalone. So far we only experienced the bug on the embedded site though. 

    Any insight would be much appreciated.

    Dan Brunsdon | Account Coordinator | Clip Interactive

    Page URL:
    http://appsubmission.weebly.com/

    next My Forms browser issue site
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    JotForm Support

    Answered by david on February 13, 2015 at 02:50 PM

    Hi,

    Usually this type of issue is solved by switching to the iFrame embed code, rather than the regular script embed:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    This insulates your form from the rest of your page and most often allow it to function the same as it does in the form builder.

    If you still have issues with the next button after that, let us know and we will be happy to assist you further.

  • Profile Image

    Answered by ClipRadioAS on February 13, 2015 at 02:58 PM

    Thank you very much. I'll definitely reach out if we run into the issue again.

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    JotForm Support

    Answered by david on February 13, 2015 at 04:02 PM

    You are very welcome!  I have seen an issue recently where the "Back" button was showing on the first page.  When this occurred, the "Next" button on the first page no longer worked.  Refreshing the form and clearing the browsers history did fix it in most browsers.