What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I Am Not Getting My Submission Notifications

    Asked by Marymount on February 13, 2015 at 01:17 PM


    The email worked fine till October last year since then, the forms are not being forwarded to the email given.


    I tried the test the email link provided and it works just fine.


    Best regards

    Ramin Khodaie

    Page URL:

  • Profile Image

    Answered by Sean on February 13, 2015 at 03:11 PM

    I checked our bounce list and your email address (rkhodaie@emsb.qc.ca) was not listed and all your logs show that the emails were successfully sent. However after reviewing your notification setting for your MMA Registration Form, I stumbled on an error that could have possibly caused your issue.

    Set the noreply@jotform.com as the sender of the mail and your issue should be resolved. Do let us know if the issue remains. 

    Thank you.