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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to avoid duplicated submissions

    Asked by sharpie on February 13, 2015 at 02:04 PM

    Testing a new form, then a clone of another as the original caused same problem.

    I'm getting multiple submissions.

     

    I know I'm only clicking submit once so I know it's not repeat clicking there. I've now even set 'strict' on preferences.

     

    Anyone have any suggestions please, help files seem to assume folks are repeatedly hitting submit and thats what causes it.  

     

    form ID http://www.jotform.com//?formID=50434909373357

     

    page form is on http://www.boothpix.co.uk/find/

     

    Thanks

    Page URL:
    http://www.boothpix.co.uk/find/

    repeat submissions duplicate submission
  • Profile Image
    JotForm Support

    Answered by Mike on February 13, 2015 at 03:45 PM

    Thank you for contacting us.

    I have submitted your form, but only one entry was added to the form submissions. Which browser and device do you use to reproduce the issue?

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    Answered by sharpie on February 13, 2015 at 04:01 PM

    My test was on PC using Chrome. Thanks

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    JotForm Support

    Answered by Mike on February 13, 2015 at 05:00 PM

    I was able to reproduce the issue when I used a back button after submission. The data is being sent again in this case.

    I have added a bug report ticket about this issue to our system. There is no ETA, but I hope it will be fixed at some point.

    We will let you know if we have any updates on this.

  • Profile Image

    Answered by sharpie on February 13, 2015 at 06:27 PM

    Brilliant thanks. :)