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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why Does My Form Request Login Credentials Before Use?

    Asked by Finnform on February 13, 2015 at 06:48 PM

    When I cut and paste the link for us to test using the form, my coworker is brought to a login/password page.  I assume it is a setting I have on my form I created?  Please advise!

    Page URL:

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    Answered by rsalvo on February 13, 2015 at 07:53 PM

    Hello Finnform,

    Have you tried using this link? http://www.jotformpro.com/form/50424495324958 

    I had deleted https://secure for your info and here is your form that I've cloned below.


    Please test and confirm in your end.

    I hope this help.

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    Answered by Sean on February 14, 2015 at 12:41 AM

    I just checked the link you provided and it is not requesting any log in information before use. It is possible that the local network your users are connected to requires such information before they can browse the internet. 

    When you try to access the form, do you have to enter any credentials? As shown in the screen recording above I got immediate access to the form when I accessed it through the standalone link. Do let us know if the issue persist.


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    Answered by Finnform on February 14, 2015 at 08:48 AM

    It looks like the reason (now that you pointed out you deleted 'secure') is that there is a setting when you embed your form.  Apparently there was a box checked off 'secure' that would then require login credentials.  You must be sure to copy a link that does not have 'secure' in the string.  

    Thank you for the help  See below:

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    Answered by Sean on February 14, 2015 at 10:13 AM

    I am glad that you got the issue resolved with that adjustment to the URL. When a form link has https://secure it means that you are using SSL (Secure) form submissions hence the information submitted through the form would be encrypted for safe transmit. These forms do not require log in credentials before use. Seeing that the issue is now resolved, do let us know if additional assistance is needed in the future.