What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Field Causing Form to Take Extremely Long to Load and Respond to Focus on the Form's Fields

    Asked by danzegallery on February 13, 2015 at 09:19 PM

    I have 2 identical forms. Only difference is one is paypal the other is purchase order. The purchase order form is running fine, but the paypal form is running too slowly, even freezing. What causes this.

    It seems to load quickly enough, but when you start filling it in it becomes very slow between fields. It is not only on my computer but on other peoples computer as the form is live. I have another identical form which is a cash entry form and that runs well. I was considering deleting the form and cloning the cash form and changing it to paypal. Maybe there is something small in the paypal form that is causing my problems. Any ideas

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    JotForm Support

    Answered by abajan on February 14, 2015 at 08:44 AM

    "Very slow" is an understatement because on my end both the loading of the form and its reaction to field focus is extremely slow! When I cloned it, the same issues occurred.

    I'll submit a ticket to get the issues fixed for you.

    Our apologies for the inconvenience.

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    JotForm Support

    Answered by NeilVicente on August 25, 2015 at 02:07 PM


    Sorry for the long wait, but can you please tell us if the issue still exists on your end?