Why are my notification emails not getting sent?

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    reality
    Asked on October 19, 2011 at 02:12 PM

    When forms are submitted, the notificaiton email is not received.

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    AtacanC
    Answered on October 19, 2011 at 02:59 PM

    Hi Reality,

    We apologize for any inconvenience this may have caused. Please change your sender e-mail to noreply@jotform.com as shown below.

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings" 

    5. Change ''Sender E-Mail'' to noreply@jotform.com.

    You can also add those ips to your whitelist:

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    If this still doesn't work, please do let us know. So we can investigate further.

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    reality
    Answered on October 19, 2011 at 04:50 PM

    In step #5, the "Sender E-mail" is an uneditable drop down menu and "noreply@jotform.com" does not appear to be an option and cannot be entered manually.  Shouldn't this be able to be a custom address taken from the form anyway??

    We use Google Apps as our email provider.  It does not appear the email is arriving at all (ie it's not in the SPAM folder).

  • Profile Image
    Mike_T
    Answered on October 19, 2011 at 06:37 PM

    If you are using email address from the form, then you may notice some delivery problems due to spam protection, as it is not a real sender address. That is why we have recommended to use a noreply@jotform.com email address.

    However, you can try to whitelist mentioned above IP addresses, to get ride of the problem. Could you please give it a try to see if that makes any difference for you?

    Thank you for using our services.