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  • Profile Image

    How can I make the form submit info AND purchase a ticket via Paypal?

    Asked by tlveal on February 14, 2015 at 12:14 PM

    My form has a questionnaire and also provides a payment option to purchase a ticket.  However, when I tested it and hit the submit button, it only took me to the Paypal screen but it did not submit the form info.  How can I get it to do both?

    Page URL:
    http://form.jotform.us/form/50353500315138

    form submit purchase incomplete payment payment email
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    JotForm Support

    Answered by jonathan on February 14, 2015 at 05:30 PM

    Thank you for contacting us.

    I suggest reviewing the following user guides related to the payment form you have

    #1 -How-to-setup-Incomplete-Payment-Notification-E-mail

    #2 -Paypal-Incomplete-Payments-FAQ

     

    base on your details so far, I presume that what happened was, the payment transactions was not completed or did not push thru (it was just cancelled)

    To get the full data (form info and payment), the payment submission must be completed/successful. 

    Hope this help. Let us know if you need further assistance.

    Thanks.