What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I get accurate info as to what my acct provides????????

    Asked by egipson on February 14, 2015 at 07:22 PM

    Apparently, I am over my form submission quota, but your site says the FREE package grants 100 form submissions. It doesn't say that out of that, I only get 10 payment submissions.


    Can someone contact me asap



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    Answered by Sean on February 14, 2015 at 11:53 PM


    Firstly, sorry for any inconvenience this issue might have caused you. As you mentioned in your initial post, you are using a Free account which means that your monthly limits are 100 Non-secure Regular Submissions, 10 SSL (Secure) Submissions and 10 Payment Submissions. Once any of the 3 submission types mentioned above are exceeded, your forms will be disabled automatically until your limits are being refreshed (1st of every month).

    I have refreshed your payment count to 0 and I have reinstated your account so your forms should be fine at this time. Do note that if you would like to take advantage of the payment submissions, I would recommend upgrading to one of our other account types available on this page. Do let us know if our assistance is need in the future.