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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Want form cleared AFTER submission

    Asked by bdoodle on February 14, 2015 at 11:21 PM

    My form is not cleared after it is submitted.   I have read many forum questions asking about clearing a form after submission.  You have answered that having a form still reflect prior submission input (when it is returned to after a submission) as a feature and a function of the autofill option.  It is a feature when you leave the page BEFORE you have submitted it and find the details still there when you return.  If is a problem when the input data from one submission remains when one returns to the page perhaps for an entirely different purpose or order.  e.g. It is a problem when the quantity and color of something on a previous order remains on the form when reaccessed later (after the data was submitted earlier) when the customer may want to order something else. 

    Do you have a way to achieve this without the user having to hit clear form before they start any subsequent form completion and without having to disable autofill, a helpful option which causes their name and address to appear automatically when they begin to reenter those fields?  Am I missing something?

    Please let me know.

    Thanks very much!


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    JotForm Support

    Answered by Welvin on February 15, 2015 at 03:50 AM


    Unfortunately, there's now way you can do that if the AutoFill feature is enabled to your form. The autofill feature is currently added to save form field entries for a specific period of time. It's either someone will click the "reset" button or manually remove the previous field entries after they refresh the form.

    For now, I think of requesting an option to exclude fields in the autofill feature. Are you thinking of the same, perhaps? Or, maybe a reset button for a specific section in the form - inside each form collapse? Let me know!

    Thank you!

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    Answered by bdoodle on February 15, 2015 at 08:26 AM


    Thanks for your reply.  If autofill prevents the loss of input data BEFORE submission, then I want to continue to use it for all fields. 

    Is there a way for me to code the evoking of the form clear form button function after someone clicks on the submission button and it is successful?

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    Answered by Shadae on February 15, 2015 at 11:05 AM

    Hi bdoodle,

    Unfortunately this is not possible and the information is stored locally to the PC and browser that is being used.

    This information would only be cleared, if: the period of time for storage has passed. If your users clears that form or if your user clears the browser's cache.

    Please feel free to contact us if you need further assistance.

    Thank you.

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    Answered by bdoodle on February 15, 2015 at 11:39 AM

    Thanks for your response.  I really do appreciate your support!

    Trying another tack...

     I've put a clear form button at the top of the form, but I don't want the form to be submittable from there.  (This clear form button would be used if someone wanted to clear a previously submitted order or if they wanted to start over once they had started filling in a form.)   Since the clear form button only comes with the submit button, I have used a wee image that blends into the form for the submit button so it won't be noticed by a user.  Unfortunately, the image has a red border.  How can I remove that red border on this pseudo submit button?

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    JotForm Support

    Answered by Jan on February 15, 2015 at 01:17 PM

    I need to create another thread for your other inquiry because it is considered as a different issue.

    This is the URL of the new thread: http://www.jotform.com/answers/516409

    We will attend to it shortly. Thank you for understanding.

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    JotForm Support

    Answered by Jan on January 01, 2017 at 11:04 AM


    Your reply on this thread is not showing. Please open a new thread so that we can assist you properly. Thank you.