MAJOR Crash a form that nearly shut down my entire comp

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    Michael 
    Asked on February 15, 2015 at 01:15 AM

    I have had a bad experience with a form. I think it had to do with the template that I used from your gallery. After I embedded on my blog, I went to use it and it asked me to install this extension to Chrome that I was unaware was needed. And for the life of me, I can't remember the name. But I can tell you this much, Chrome blocked it for dangerous properties. Even though it was blocked, I went to use the template and everything worked fine. Then about 10 minutes later out of nowhere all hell broke loose. My site looked a gory murder scene, headers were ripped apart and strewn upside down and all around, blog posts were shattered and spread across the screen. I seriously have never seen anything like it in over ten years of working on the web. It started to shut down my COMP!! So I just wanted to give you a heads up and let you know something is defective or malicious. If you have ANY questions that you need me to answer, please ask. I LOVE JOTFORM!!! Wootie Woot. So I want to make sure you're as safe as are the users. I'll try to find the extension it installed and send it.

    Ok, I just saw how it works. The last time I clicked the link to the contact page, it had me install an extension. Now, this time that I went to get the link you need at the bottom of this form, another popup asking for dating somesuch. So, I assume something has been hacked and corrupted. Let me know what other info you need: theme type, first extension name or anything else. 

    Best,

    Michael

    PS: Sleek template, with my own CSS 

    PSS: I submitted a complaint to Chrome and detailed what happened.

  • Profile Image
    Welvin
    Answered on February 15, 2015 at 04:27 AM

    Hi Michael,

    I'm so sorry to know that, but I don't think the problem resides in our template or design. Your browser is probably infected with adware or some sort of a virus that automatically popups every time you access a website.

    Your website also contains a lot of ads which are blocked by my antivirus, I have a whitelisted your website so to know what are those and here are they:

    And some other random popups.

    With that being said, I would suggest checking your website source and find the ad script and remove it. I would also suggest the following:

    -Full Scan your computer to see if there are hidden virus that causes it.

    -Reset your browser to its default settings, such as the Search Engine should be Google or Yahoo or Bing - make sure it's not from the other providers that would sometimes suggest a bad links.

    -Install a popup blocker extension/plugin such as Adblock or Adblock Plus.

    -Install an extension that will protect you against untrustworthy links such as WOT (Web Of Trust).

     

    Thank you and I hope that helps!

    Regards

  • Profile Image
    Welvin
    Answered on February 15, 2015 at 04:28 AM

    By the way, please let us know the full link of the template here from our form template gallery so we can further check. Just to make sure it doesn't contain a download link to that extension.

    Thanks