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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms using SSL not adding submissions to database!

    Asked by uvisandals on October 19, 2011 at 03:23 PM

    I've tried a test submission from the non-secure version of my form, and the submissions is added right away to my database.

    When I do a test submissions on the secure version of the form, the submission is not added to my database.  I need this looked at right away, as I have submissions coming in all day today to the secure version.

    Thank you!

    Page URL:
    https://www.jotform.com/uvisandals/star-awards-us

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    JotForm Support

    Answered by liyam on October 19, 2011 at 03:44 PM

    Thank you for this detail and we apologize for your inconvenience.

    I have also submitted a ticket to our development to check this problem.  They will respond to this as soon as they will need more details from you about the problem or if this is already fixed.

    update: I have made a test submission using SSL and saw that it landed on your submissions page.  Please let us know if you're still experiencing this problem.  It would also be great if you can provide us details on how we can replicate this situation.

    Thanks.

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    Answered by uvisandals on October 19, 2011 at 04:01 PM

    Great, the problem appears resolved.

    My client also reported an error earlier today and was unable to even load the form.  This resolved itself about an hour and a half ago.  Could there be a connection?

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    JotForm Support

    Answered by Mike_T on October 19, 2011 at 05:36 PM

    It is nice to hear that the problem seems to be solved. Definitely, there could be a connection problem. Please contact us if you reproduce the problem again. We will be happy to proceed with the further investigation.

    Thank you for using our services!

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    JotForm Support

    Answered by Mike_T on October 19, 2011 at 05:51 PM

    Our developers have informed us that there was a little problem with the databases, now the database servers have been synchronized and the problem is solved.