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  • Profile Image

    Tax is not sent to 2Checkout.com

    Asked by clippe on February 15, 2015 at 01:29 PM

    I have a form that I use in my site, the tax is calculated on the form, but when transferred to the 2Checkout.com hosted payment Gateway, the tax is set to $0.

     

    How can I make the tax to be sent to 2Checkout.com ?

     

    Also, can I set the language of the payment Gateway to French ?

     

    Thanks

    Page URL:
    http://www.globobiz.com/test/

    Screenshot
    tax french payment gateway site
  • Profile Image
    JotForm Support

    Answered by KadeJM on February 15, 2015 at 02:53 PM

    I see that you're trying to add tax to your 2checkout products but it isn't working on your end.

    So far I'm able to replicate it on your jotform yet at the same time when I tried a brand new test in a similar format the tax was working. I'm still fiddling around with this though so I will need some time to try to figure this out more and then I will get back to you about it as soon as possible.

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    JotForm Support

    Answered by KadeJM on February 15, 2015 at 03:18 PM

    Unfortunately I'm not all that familiar with Canadian Taxes and Percentages and that is something that could take me a long time to try to figure out more. However, I believe that I may have found the cause of this issue. 

    It currently appears that the product and tax per location needs to be a rounded as in my testing phases I noticed that the percentage seems to destroy itself after being decimated to a long string of added integers because of it.

    In this example I'm using even numbers:

    Now when I change it to similar to yours with non-even then thats when I was able to recreate the tax not working. 

    It currently appears that the input for the taxing per field basis is in an incorrect format on our system. What I would suggest is referring to this guide here https://www.jotform.com/help/296-How-to-Add-Tax-to-Your-Payment-Form to get a better understanding to ensure that you are using it properly.