What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please Help Support Team - Urgent

    Asked by John on October 19, 2011 at 04:29 PM


    Earlier today we noticed our account was suspended and we are not sure what we did wrong to violate the terms....we have these forms being used not only on our website but throughout some of our customers websites as well.  I apologize for anything we have done wrong and we will do anything we can to not make those mistakes anymore.  Please advise us on why our account was suspended and what we can do to retrieve our forms.  I greatly appreciate all JotForm has done for us and I hope we can figure out what this issue is so we can continue to keep using this awesome company. 

    Thank you,



    Ps. I posted earlier in the forum but had yet to see a response, my brother posted on FB and had a reply from someone on your support team that said they would look into this but we haven't heard anything yet.  I am sorry for all the contacts I just want to figure out what went wrong with our account and what we can do to not violate any terms that we may have.

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    Answered by printspaz on October 19, 2011 at 04:30 PM

    Thank you we just noticed our account is now back active.....thank you for all you do JotForm!  We love your services!

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    Answered by AtacanC on October 19, 2011 at 04:33 PM

    Hi John,

    You're always welcome. We apologize for any inconvenience this may have caused. I've checked your account and saw that it has been re-activated.

    If you have any other concerns, please do let us know. Thanks for using JotForm.

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    Answered by printspaz on October 19, 2011 at 04:36 PM

    I appreciate your response, if there is anything we need to do to our account to prevent this in the future please let us know.  Have a wonderful day and thank you again for your help!