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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Not receiving notification email messages.

    Asked by Breakaways on February 15, 2015 at 11:30 PM
    not receiving email email receiving
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    JotForm Support

    Answered by ashwin_d on February 16, 2015 at 05:25 AM

    Hello Breakaways,

    Upon checking your form's notification email alert, I did not find any issue with that. Have you checked your spam folder already? Our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:

    [2015-02-16 05:22:26] Submission #299891345031690515 Form #41135715997463 SENT to john@breakawaysolutions.com from noreply@jotform.com via AMAZONSES

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    If you have not received the submission emails yet, I would suggest you to speak to your email service provider and ask them to white list of domain names. The following guide should help you grab the list of domain names which needs to be white listed:  http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!