What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form is stuck at "Please wait..." when the Address Map Locator widget is hidden in the form per conditional logic settings

    Asked by contactus@ckestates.co.uk on February 16, 2015 at 08:17 AM

    I also created a clone of this form and this does not even add the new submission.

    The form in question 


    the sheet


    this is the clone that not received the new entry as the other I deleted in the hope that the clone would work, the form does not add the new entry at all, just sits with please wait on the button.

  • Profile Image
    JotForm Support

    Answered by Welvin on February 16, 2015 at 09:58 AM


    I've found out that it was the Address Map Locator that is causing the problem. You cannot submit the form when it's hidden by default per the conditional logic settings.

    I have created a new form just to prove the case and here it is: http://www.jotformpro.com/form/50462413491955.

    I have now raised this problem to our developers. If there are updates, you should know it via this thread.

    Thanks for reporting!


  • Profile Image
    JotForm Support

    Answered by Welvin on February 16, 2015 at 10:09 AM

    For now, you may consider removing the conditional logic so that you can still use and submit the form.

    Thank you!