Form is stuck at "Please wait..." when the Address Map Locator widget is hidden in the form per conditional logic settings

  • Profile Image
    contactus@ckestates.co.uk
    Asked on February 16, 2015 at 08:17 AM

    I also created a clone of this form and this does not even add the new submission.

    The form in question 

    http://www.jotformeu.com/form/50462525358355

    the sheet

    https://docs.google.com/spreadsheets/d/1GlJ1fJcK6NTmfXqxlOvj__MOfsISyOmguknw3QYvU2I/edit#gid=158849962

    this is the clone that not received the new entry as the other I deleted in the hope that the clone would work, the form does not add the new entry at all, just sits with please wait on the button.

  • Profile Image
    Welvin
    Answered on February 16, 2015 at 09:58 AM

    Hi,

    I've found out that it was the Address Map Locator that is causing the problem. You cannot submit the form when it's hidden by default per the conditional logic settings.

    I have created a new form just to prove the case and here it is: http://www.jotformpro.com/form/50462413491955.

    I have now raised this problem to our developers. If there are updates, you should know it via this thread.

    Thanks for reporting!

    Regards

  • Profile Image
    Welvin
    Answered on February 16, 2015 at 10:09 AM

    For now, you may consider removing the conditional logic so that you can still use and submit the form.

    Thank you!