What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form integration issues

    Asked by sandyt on February 16, 2015 at 10:48 AM

    I am very unhappy with the premium level of your forms.  When I still had the basic free version I had no trouble.  Since raising my level to Premium for added entries, I have had to re-integrate twice.  This causes much more work for me because we have had duplicates because the system doesn't always take the application when the student hits send and so they submit again and every time I have to re-integrate, I have to go in and take out the duplicates and correct errors all over again.  

    This is not a quality product so far.



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    JotForm Support

    Answered by Jan on February 16, 2015 at 11:33 AM

    Hello there, 

    Sorry to hear that. I understand that your frustration about the integration.

    You will encounter issues with integration when there is a problem with API and with the service itself (e.g Google services).

    Also, when the form fields and the spreadsheet columns did not match. When you change or rename field columns in the spreadsheet, you will not receive the submission. It's the same thing when you update/add/change your form fields. If this happens, you need to redo the integration.

    Those are the possible reasons why the integration will not work properly.

    Thank you for your patience.