- peterCuocoloAsked on February 16, 2015 at 10:49 AM
Please refund me $9.95. You charged me 2x 1 day apart. Thank you
- JotForm Supportashwin_dAnswered on February 16, 2015 at 11:25 AM
It seems your account "peterCuocolo" is actually a free account. Upon checking, I found that you have another account "pcuocolo" which is upgraded to premium monthly subscription.
You seems to have two active subscriptions:
INT150126-5417-40506S upgraded on January 26, 2015.
INT141127-6617-34641S upgraded on November 27, 2014.
I have cancelled your latest subscription #INT150126-5417-40506S and also processed the refund for order #INT150126-5417-75495. Please allow 3-7 days for the amount to reflect in your account.