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  • Profile Image

    I was charged twice for premium subscription.

    Asked by peterCuocolo on February 16, 2015 at 10:49 AM

    Please refund me $9.95. You charged me 2x 1 day apart. Thank you

    and Day thank
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 16, 2015 at 11:25 AM

    Hello peterCuocolo,

    It seems your account "peterCuocolo" is actually a free account. Upon checking, I found that you have another account "pcuocolo" which is upgraded to premium monthly subscription. 

    You seems to have two active subscriptions:

    INT150126-5417-40506S upgraded on January 26, 2015.

    INT141127-6617-34641S upgraded on November 27, 2014.

    I have cancelled your latest subscription #INT150126-5417-40506S and also processed the refund for order #INT150126-5417-75495. Please allow 3-7 days for the amount to reflect in your account. 

    Thank you!