What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    No notification . Some email providers do not receive notification

    Asked by Berjaoui on February 16, 2015 at 12:06 PM
    Hello, sometimes get no notification . In freenet.de and some other no mails arrive, with all other it works.
    Page URL:

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    JotForm Support

    Answered by Welvin on February 16, 2015 at 01:15 PM


    You are currently using your own email address as the sender email for both the notification and autoresponder emails. It is added through verification method. Instead of using this method, try either of the following:



    These methods should help you fix the problem.

    Thank you and let us know if you have any further questions.


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    Answered by Berjaoui on February 17, 2015 at 08:48 AM

    Thank you

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    JotForm Support

    Answered by Welvin on February 17, 2015 at 09:59 AM

    You're welcome! If you require any further assistance, feel free to contact us again.

    Thanks for using Jotform!