What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
May I know which of your forms you are having problems with? I made a couple of test and the "Conditions" option seems to be working. Please do try clicking the "Finish" button and the "Save" button for the changes to apply.
1. Click the "Save" button.
2. Click the "Finish" button.
3. Make sure to click the "Save" button at the right side of the form builder. Do a preview and check if the conditions are working.
If you are still having problems, please do try using another browser to see if it works there, and you can also share to us the form's URL or direct link so that we can check it.