What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Disabled

    Asked by meshawn on February 16, 2015 at 06:42 PM

    Hi,

     

    I need this to provide logins for my associates at an upcoming convention - please help!

     

    http://submit.jotform.us/submit/50424054687153/

     

     

    Page URL:
    http://terrastoch.com/register.html

    JotForm href
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    JotForm Support

    Answered by Charlie on February 16, 2015 at 09:42 PM

    Hi,

    The form http://www.jotform.us/form/50424531396150 was detected by our anti-Phishing system and marked it as a phishing form, it will also automatically suspend your account, this is because it is asking username and passwords, this is a violation of our Terms, see the section under "Phishing". We do not allow users to create forms that asks for sensitive information, these includes log in credentials, passwords, bank information, card details, and the likes. 

    What I did right now is I edited your form and deleted the fields that has violated our terms, I've reactivated your account so that you can continue using it, but please refrain from adding or using field names that ask sensitive information, our system will continue to detect those kind of forms and autosuspend your account.

    Thank you.

  • Profile Image

    Answered by meshawn on February 17, 2015 at 02:33 AM

    ok cool thanks so much!

     

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    JotForm Support

    Answered by Charlie on February 17, 2015 at 02:38 AM

    You are welcome. If you needed any assistance again or have other concerns, please do feel free to create a new thread here in the forum, we'll be happy to help.

    Thank you.

  • Profile Image

    Answered by meshawn on February 17, 2015 at 04:38 AM

    Hi there right now it isnt showing the account has been reinstates its still showing that the form has been disabled :( is there anything else i need to do on my end? thanks!

  • Profile Image
    JotForm Support

    Answered by Charlie on February 17, 2015 at 08:41 AM

    Hi,

    Apologies for that, I see that the system is also detecting the field name "Log In" as part of a phishing form. That field is the one with the drop down option "Investor" and "Client". I've re-activated your account, see that form and delete the field or rename it to avoid being autosuspended again.

    Kind regards.