What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I downgrade my service to the free plan?

    Asked by cjramser on October 20, 2011 at 02:17 AM
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    JotForm Support

    Answered by idarktech on October 20, 2011 at 05:29 AM

    Hi,

     To downgrade your account please login to JotForm then click on Account Settings from the bottom of the page. The Account Settings will show you a 'Cancel' button click on this button and you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm. If you forgot the password you may visit the link below and enter the email address used upon sign up.
    https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    After cancelling of your account you will no longer be charged again but your account will stay Premium until the time you have paid for expires.

    Let us know if you get problems with the cancellation process.

    ~idarktech