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    Missing data from forms central transfer

    Asked by agapeadventures on February 17, 2015 at 07:30 AM


    I transferred all of our forms from form central but our main volunteer application form did not arrive with any data. The other forms came through fine with all responses captured, but we really need all the data for this form. 

    Please advise how to transfer this data without having to do the whole process again. 



    Agape Adventures

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    JotForm Support

    Answered by Welvin on February 17, 2015 at 09:29 AM

    Hi Rachael,

    I have now raised this thread to our developers for further investigation. They will check this and get back to your for updates.

    You can also do it manually. We have all the instructions in this guide: http://www.jotform.com/help/309-How-to-Migrate-Form-Data-from-Adobe-FormsCentral-to-JotForm (Method 2).

    Thank you!

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    JotForm Support

    Answered by Welvin on February 17, 2015 at 09:34 AM

    By the way, I assumed that you have imported all your forms since last week by providing your Adobe FC account details to our Adobe FC import page? Is this correct?

    Can you also give us the Adobe Form Central Form for the Volunteer Application form. Our developers might need it.

    Can you also tell us when did you notice or receive the data for the other forms? How long does it take for you to see the data?

    Please note that the jobs are queued and processed in the order they arrive. So data might take much more time than forms. In any case, you'll get an email informing you when the process is completely done.

    Thank you!

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    JotForm Developer

    Answered by ceren on February 20, 2015 at 03:10 AM

    Hello agapeadventures,

    All submissions of Volunteer Application form are imported now.

    Thanks for your patience and we apologize for inconvenience.