What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need Access To Account

    Asked by John Roche on February 17, 2015 at 10:09 AM

    My former GM Randy signed us up for Jotform, we use it for rresumes/applications through our website.  Since terminating him, our resumes have stopped coming in.  I know the payment for your services came off of my credit card.  I urgently need to address this issue.  I huess I need our log in info.






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    JotForm Support

    Answered by Charlie on February 17, 2015 at 10:15 AM

    Hi John,

    May I know the form URL or the website where the form is? I would suggest that you contact the person to have the log in details of the account and update it to your own. The log in details like passwords are encrypted in our system and we cannot have or view it in our end, and for security reasons, only the owner of the account can have access to it.

    Or you could just remove the form embedded in your website then create your own account and clone that form, here's a guide on how to clone a form: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL.

    I hope this helps.

    Thank you.