Some submissions were ommited to be sent to integrated Google Spreadsheet

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    sandyt
    Asked on February 17, 2015 at 11:35 AM

    This makes absolutely NO SENSE!!

    I emailed you 3 times yesterday about sporadic omissions and you had no explanation.

    I just went into my email and saw I had a total of 9 new applications.  I went into my spread sheet and between 15:35:55 yesterday afternoon and 10:47:07 this morning, it omitted 5 applications!!!

    There has got to be something you can do to prevent this from happening!!!  Every time I have to re-integrate I lose the data that I have to manually put in my spreadsheet.

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    Ben
    Answered on February 17, 2015 at 12:45 PM

    I am sorry to hear that you have experienced this issue.

    Can you please tell us if the integration broke completely or if only some submissions were missing from it - there is a gab in submissions?

    If you can also flag the submissions that are missing it would allow our developers to check and see what had happened at that time.

    Thank you.