What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some submissions were ommited to be sent to integrated Google Spreadsheet

    Asked by sandyt on February 17, 2015 at 11:35 AM

    This makes absolutely NO SENSE!!

    I emailed you 3 times yesterday about sporadic omissions and you had no explanation.

    I just went into my email and saw I had a total of 9 new applications.  I went into my spread sheet and between 15:35:55 yesterday afternoon and 10:47:07 this morning, it omitted 5 applications!!!

    There has got to be something you can do to prevent this from happening!!!  Every time I have to re-integrate I lose the data that I have to manually put in my spreadsheet.

    Page URL:
    www.ncavc.info

    Screenshot
    integrate email Google Spreadsheet Google integration
  • Profile Image

    Answered by Ben on February 17, 2015 at 12:45 PM

    I am sorry to hear that you have experienced this issue.

    Can you please tell us if the integration broke completely or if only some submissions were missing from it - there is a gab in submissions?

    If you can also flag the submissions that are missing it would allow our developers to check and see what had happened at that time.

    Thank you.