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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Changes not updating

    Asked by NHSConfed on October 20, 2011 at 06:15 AM

    Hi,

    I have made some changes to a form yesterday and today, but they are not updating on the live version. I've cleared my cache, is there an issue with your cache not being cleared?

    EG the page below should not still be showing the 'upload' box at the bottom.

    I seem to have this issue with Jotform regularly, could you advise please?

    Charlotte

    Page URL:
    http://form.jotform.com/NHSConfed/12260614062

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    JotForm Support

    Answered by idarktech on October 20, 2011 at 06:53 AM

    Hi Charlotte,

    The link you have shared to us is working great, there's no upload box anymore. Is this what you really mean? Kindly update us so we can assit you further. Thank you so much!

    ~idarktech

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    Answered by NHSConfed on October 20, 2011 at 07:29 AM

    It hasn't updated. See attached screenshot

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    JotForm Support

    Answered by idarktech on October 20, 2011 at 07:42 AM

    And here's also my screenshot which shows the right one. In this case, I would suggest you to reclear all your browsers cache, you can also use another browser for checking.

    Can you also try visit thing one? https://www.jotform.com/NHSConfed/12260614062

    Please update us on how it's going so we can assist you more. Thank you!

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    Answered by NHSConfed on October 20, 2011 at 07:57 AM

    Have cleared my cache again and the upload box is still showing on the live version although not the preview versions. Also the upload box is still showing when I check the form on a smartphone. In the past we have had issues with our server network not clearing the cache but if that's the case why is it not updating on a smartphone?

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    JotForm Support

    Answered by liyam on October 20, 2011 at 10:09 AM

    Is your smartphone using a different network?  May I ask also if you have tried viewing the form on another PC?

    So far I have tested viewing your form on different browsers and I cannot see any upload field in it.

    Please do let us know if you're still seeing it on your end.

    Thanks.

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    Answered by NHSConfed on October 20, 2011 at 10:28 AM

    We have tried the form on multiple PC's, and two colleagues have tried the link on their personal smartphones which are outside the office network. I have just double-checked and this is still the case. Is there a time lag for changes to be made live? I am completely baffled why it works for you and not us.

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    JotForm Support

    Answered by liyam on October 20, 2011 at 11:11 AM

    Have you tried visiting this URL: http://www.jotform.com/NHSConfed/12260614062

    Please do take note that the URL is quite different from the one you have posted which is http://form.jotform.com/NHSConfed/12260614062.

    Please do let us know if the deleted field still shows up on the prior.

    Thanks.

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    Answered by NHSConfed on October 20, 2011 at 11:34 AM

    Ah yes, the former link works beautifully. Whoever built this page has got a different version of the link from somewhere. I'll make a note of this for the future. Many thanks indeed.

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    Answered by NHSConfed on October 20, 2011 at 11:35 AM

    Ah yes, the former link works beautifully. Whoever built this page has got a different version of the link from somewhere. I'll make a note of this for the future. Many thanks indeed.

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    JotForm Support

    Answered by liyam on October 20, 2011 at 11:55 AM

    Thank you for confirming this.

    You can embed or use the www.jotform.com URL for your forms if you're having cache issues on the default shared URL.

    form.jotform.com is actually a mirror of the www, but for some reason, the cache of form.jotform.com on your end seems not to be updated right away.

    If you have other questions or concerns, please do let us know.