- glandoreghycAsked on February 17, 2015 at 03:24 PM
I am trying to understand the use of the Sender Email field in the Notifier email... and i cannot find any reference to what the subject option is and i have used the following:=
And it does not refer to this field
Hope this is not a 110 basic question..
- JotForm SupportMikeAnswered on February 17, 2015 at 05:07 PM
Thank you for contacting us.
The sender email is listed as 'From:' field when you receive the form email alert. Some clients might prefer hiding the form service name, so there is a neutral formresponse.com sender name alternative.
Please feel free to contact us if you need any further assistance.
- glandoreghycAnswered on February 18, 2015 at 03:12 AM
OK, I have a form that is workign very well but i decided to remove the sender as Jotform and used the email@example.com and when i did this the email failed to be sent and it also did not show up in the email history
- JotForm SupportKiranAnswered on February 18, 2015 at 10:30 AM
I believe that you are referring to the form titled 2015 ISA Course Enrolment and Payment Form. As I check the email logs from my end, I see that there are two emails that were sent from firstname.lastname@example.org to email@example.com. These two emails are related to the latest submissions of the form. Could you try checking the email history by selecting custom dates i.e., 15th to 17th of this month?
Also, since the the issue is already forwarded to our back end team on the other thread by my colleague, let's wait for the update from them.