What is the purpose of the Sender email noreply@formresponse.com option?

  • Profile Image
    glandoreghyc
    Asked on February 17, 2015 at 03:24 PM

    I am trying to understand the use of the Sender Email field in the Notifier email... and i cannot find any reference to what the subject option is and i have used the following:=

     

    http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

     

    And it does not refer to this field 

     

    Hope this is not a 110 basic question..

     

    THX

     

    John

  • Profile Image
    Mike
    Answered on February 17, 2015 at 05:07 PM

    Thank you for contacting us.

    We provide two default senders noreply@jotform.com and noreply@formresponse.com. There is no difference between these senders.

    The sender email is listed as 'From:' field when you receive the form email alert. Some clients might prefer hiding the form service name, so there is a neutral formresponse.com sender name alternative.

    Please feel free to contact us if you need any further assistance.

  • Profile Image
    glandoreghyc
    Answered on February 18, 2015 at 03:12 AM

    OK,  I have a form that is workign very well but i decided to remove the sender as Jotform and used the noreply@formresponse.com and when i did this the email failed to be sent and it also did not show up in the email history

     

    Thank You

  • Profile Image
    Kiran
    Answered on February 18, 2015 at 10:30 AM

    I believe that you are referring to the form titled 2015 ISA Course Enrolment and Payment Form. As I check the email logs from my end, I see that there are two emails that were sent from noreply@formresponse.com to isacourses@glandoreyc.com. These two emails are related to the latest submissions of the form. Could you try checking the email history by selecting custom dates i.e., 15th to 17th of this month?

    Also, since the the issue is already forwarded to our back end team on the other thread by my colleague, let's wait for the update from them.

    Thank you!

  • Profile Image
    glandoreghyc
    Answered on February 18, 2015 at 01:38 PM

    Yes you have the correct Form, However i cannot see the email you are referring to when i look at the history, and i also customise the search to between 15th and 17th

     

    Thx

     

    John