What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Help!!!!!!! : I cant access my forms

    Asked by freelansir on October 20, 2011 at 10:01 AM

    I have been using Jotform for more than 2 years now... and on several of our paid, membership level sites... and then just today, all of my forms have disappeared. They aren't working on our production sites, the forms have disappeared from within their folders when I login....

    Everything is gone.. The account is "freelansir" as my username.

    If you regard the screenshot below, I used to have a form under each of these folders... now they are all gone. Help!!!!! What's going on?

    Screenshot
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    Answered by fxr on October 20, 2011 at 10:07 AM

    I see 5 forms associated with your account. Is that right?

     

    Can you try logging out, clearing your browser cache (CTRL-F5 normally) , logging back in and seeing that helps?

     

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    Answered by freelansir on October 20, 2011 at 10:17 AM

    Just tried on a different web browser, and also cleared cache on current browser - still nothing.. 5 forms with my account sounds about right, but i can't access them right now...

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    Answered by fxr on October 20, 2011 at 10:23 AM

    OK. Well at least we know their safe.

     

    Can i ask you what address your using the access the site? If its www.jotform.com try www.jotform.net and vice versa.

    Also can you give me a link to one of your production sites, just to see if I see the same problem here.

    Thanks

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    Answered by freelansir on October 20, 2011 at 10:24 AM

    http://www.swparents.com/community/ 

    Here is one - the form is still showing up and displaying, but I needed to generate a new embed code because something isn't working correctly, and on log in today i can't do that.

    Cheers,

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    Answered by fxr on October 20, 2011 at 10:28 AM

    did you try www.jotform.net instead of www.jotform.com ?

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    Answered by freelansir on October 20, 2011 at 10:29 AM

    They are accessible through .net

    I've never accessed the site that way before, but it's enough to get me what I need..

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    JotForm Support

    Answered by liyam on October 20, 2011 at 10:38 AM

    It's good to know that your forms are accessible on the .net domain.  Just asking, are all these forms not viewable at the bottom of the page on the .com?

    I also would like to ask if these forms should be inside those folders.

    Thanks.

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    Answered by freelansir on October 20, 2011 at 10:39 AM

    they were supposed to be in side these forums. These forms are still NOT viewable on .com

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    JotForm Support

    Answered by liyam on October 20, 2011 at 11:03 AM

    I will submit a ticket to our development team and let them know about this.

    For now, you can use jotform.net to edit your forms.

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    JotForm Founder

    Answered by aytekin on October 21, 2011 at 02:45 AM

    When I look at your screenshot I see "0 of 20 used". That means you are currently a guest user. You are not logged-in. Please try this:

    1. Delete all jotform.com cookies from your browser

    2. Re-login your account

    http://www.jotform.com/login