What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    the notification e-mails have stopped coming...why?

    Asked by vistaeyecare on October 20, 2011 at 10:01 AM
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    JotForm Support

    Answered by liyam on October 20, 2011 at 10:21 AM

    We apologize for your inconvenience.

    May we know if you have checked your junk mail folder and see if notifications landed there?

    If you can ask your service provider, I would like to recommend that you add these IP address to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Thanks.

  • Profile Image

    Answered by Vistaeyecare on October 20, 2011 at 10:36 AM

    our spam filter is not filtering them out. they are just not coming anymore. we have check all the settings, it just started a few days ago.

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    JotForm Support

    Answered by liyam on October 20, 2011 at 10:53 AM

    I have made a test submission and I was able to receive a notification.  Can you please check if you have received one as well?

    I also have checked our mail logs and it stated that it was successfully sent.

    Thanks.

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    Answered by vistaeyecare on October 20, 2011 at 11:46 AM

    Thank you, we got the test submission. It must be fixed.

     

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    JotForm Support

    Answered by liyam on October 20, 2011 at 11:59 AM

    Thank you for this confirmation. 

    Please do let us know if you have other questions or concerns.

    Thanks and warm regards.