What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I changed the recipient email address but submission email is always sent to default email address.

    Asked by julianl on February 17, 2015 at 11:33 PM

    Hi I am trying to change the recipient of the email received when a customer fills out the form. It keeps on defaulting to the email I have provided as my overall contact email instead of the one I have specified in the email section of the form creator page. If I change my overall email it gets sent to that default email. I want to be able to change the recipient email to one that is different from my over all email contact for your services and it doesn't seem to be allowing it. What am I doing wrong here?

    Thanks for your time. Looking forward to hearing from you.

    recipient email form creator recipient email different
  • Profile Image

    Answered by julianl on February 18, 2015 at 12:15 AM

    Its O.K. I worked it out. One has to use the full preview instead of the email test. The email test will only send it to your default email. The full preview will send it to any addresses specified. Cheers.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 18, 2015 at 08:34 AM

    Hello julianl,

    I am glad to know that you figured it out yourself. Yes your understanding it correct. "Test Email" button will always send test submission email to your account email address. You should actually click on the "Preview" button and click on the submit button to test the notification email alert you have added in your form.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by julianl on February 18, 2015 at 08:03 PM

    Thanks for getting back :)