What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Feature Request: PayFlow and PayFlow Pro Integration to Payment Tools

    Asked by riverinatradies on February 18, 2015 at 12:31 AM

    I have set up a website payments pro account with paypal so that I can collect subscription payments from my customers via the form below. The guys at Paypal however are telling me that Website Payments Pro does not support recurring payments itself, whereas PayFlow Pro does. But Jotform doesn’t seem to take PayFlow. 

    So does Jotform take care of the recurring billing side of things and just requires Website Payments Pro to be input into the system?

    Is there a way I can confirm that it is working correctly before offering this to my customers?

    Page URL:
    http://www.riverinatradies.com.au/monthly-payment-plans

    paypal subscription JotForm confirm payflow and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 18, 2015 at 09:15 AM

    Hello riverinatradies,

    Though they are PayPal product, I am not sure if the PayPal Pro and Website Payments Pro is same with uses same credentials. I did check the PayPal website and they confirm they are not same:  https://developer.paypal.com/docs/classic/paypal-payments-pro/integration-guide/WPWebsitePaymentsPro/ 

    If you are asking about PayPal Pro then yes, it does support the recurring billing / subscription payment. You may like to take a look at the following guide which should help you on how to add recurring payment in payment form:  https://www.jotform.com/help/166-How-to-setup-a-recurring-payment-option 

    Is there a way I can confirm that it is working correctly before offering this to my customers?

    Yes you can setup your PayPal question in "Sandbox Mode" to text the payment form before sending it to customers. Please check the screenshot below on how to use sandbox mode: 

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by riverinatradies on February 18, 2015 at 03:56 PM

    I did read another thread on here before receiving your response stating the following:

    You can accept the subscriptions using any of these integrations. In other words, we do support the recurring payments on the PayPal Pro integration. PayPal Website Payments Pro combines a gateway and merchant account into a single solution.”

    So is this the case or not? I am confused.

    Thanks for the info on the sandbox mode.

     

     

  • Profile Image
    JotForm Support

    Answered by david on February 18, 2015 at 05:30 PM

    The long and the short of it is, yes, you can collect subscription payments.  This can be set up directly through your form and does not need another gateway to be setup.  Here is our guide on how to do so:

    http://www.jotform.com/help/166-How-to-setup-a-recurring-payment-option

    This will setup the subscription directly in PayPal.  We do not handle any aspect of the subscription thereafter.

    Let us know if you have any further questions and we will be happy to help.

  • Profile Image

    Answered by riverinatradies on February 18, 2015 at 07:09 PM

    I have set up my form the way it is explained in the link you sent however the guys at paypal have told me the following:

    "Website Payments Pro does support subscription payments in the U.S. however it doesn’t appear to be supported here in AU. This is why we tried to get PayFlow put in as that does support it. But its possible that JotForm might allow it to happen."

    So what's your take on that?

     

     

  • Profile Image
    JotForm Support

    Answered by Charlie on February 18, 2015 at 10:31 PM

    Hi,

    Upon my investigation and with other threads, it seems that we currently do not support PayFlow, as my colleague mentioned, even though they are Paypal Products, they are actually different, some authentication keys might not be the same.

    With regarding the Website Payments Pro, it is mentioned here that they are different from Paypal Payments Pro: https://developer.paypal.com/docs/classic/paypal-payments-pro/integration-guide/WPWebsitePaymentsPro/. But if you check this guide, you'll see that Website Payments Pro is somewhat the same with Paypal Pro, please see this guide: http://www.jotform.com/help/183-Difference-Between-PayPal-PayPal-Pro. Paypal might have updated it their end.

    There is also quite a confusion on how Paypal names its other products, I see that PayFlow does exist, and they also have a PayFlow Pro where it seems to be just the same with the Website Payments Pro (you can see it here where they have mentioned it https://www.paypal.com/au/cgi-bin/webscr?cmd=_payflow-recurring-billing-integration-outside).

    To make the long story short, we have integration for Paypal and Paypal Pro, but if you're looking specific to PayFlow or PayFlow Pro I believe it is not currently supported.

    I will open a feature request on this so that our developers can check this issue out and could give us a more clear information, they could also put the PayFlow integration to their things to do checklist, but we can't guarantee that it will be considered and implemented any time soon.

    Thank you.

     

  • Profile Image

    Answered by riverinatradies on February 18, 2015 at 11:45 PM

    Hi again, I appreciate the obvious effort you have gone to in your response but it still doesn't actually answer my question and I can't seem to get a definitive answer from either jotform or Paypal.

    In short, I need to know if subscription payments will work in Australia with a website payments pro account with paypal ??

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 19, 2015 at 01:16 AM

    Hello riverinatradies,

    Sorry about the confusion. Yes the subscription / recurring payment will work in Australia with PayPal website payments pro account. We do support the recurring payments on the PayPal Pro / PayPal website payments pro integration. 

    PayPal website payments pro in Australia also supports recurring payments. Please check the screenshot below:

    Do try it out by creating a demo form and get back to us if you have any trouble.

    Thank you!

  • Profile Image

    Answered by riverinatradies on February 19, 2015 at 09:33 PM

    OK so I added a $1 subscription option to my form so I could test it out and received the following error:

    DPRP is disabled. DPRP is disabled for this merchant.

     

    ??

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 19, 2015 at 10:57 PM

    Hello riverinatradies,

    DPRP means  "Direct Payment Recurring Payments" . It seems DPRP is not enabled in your PayPal Website Payments Pro account. I would suggest you to contact PayPal support and ask them to resolve this issue.

    Thank you!

  • Profile Image

    Answered by riverinatradies on February 19, 2015 at 11:09 PM

    Do you happen to know how Paypal enables DPRP? This has been an ongoing issue with Paypal for the last week and I have a feeling they're going to come back and say they can't as initially they told me I had to have Payflow for this to work... arrrgg

  • Profile Image

    Answered by riverinatradies on February 19, 2015 at 11:39 PM

    Just heard back from paypal and they have stated the following:

    "DPRP is separate from Website Payments Pro, so I’m not 100% sure that will resolve the problem. But I will find a way to get it enabled and try it anyway. If it does work with this, then there will be no need for Pro."

    So I honestly don't know who to listen to, is Paypal misinformed or is Jotform ?

  • Profile Image

    Answered by riverinatradies on February 20, 2015 at 12:05 AM

    Can also just clarify something, in the screen shot above the information appears to be under the Payflow gateway which Paypal initially told me I need to have to be able to accept recurring payments, but it won't integrate with Jotform ????

    I am so confused!!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 20, 2015 at 05:40 AM

    Hello riverinatradies,

    The DPRP needs to be enabled in your paypal account only and their support should be able to help you. Enabling DPRP should solve your problem.

    In the screenshot I have shared above is to confirms that to be able to use recurring billing, you should be using either "Website Payment Pro" or "Payflow link".

    I would still suggest you to speak to paypal support and ask them to enable DPRP in your account.

    Thank you!

  • Profile Image

    Answered by riverinatradies on February 22, 2015 at 08:26 PM

    I'm still waiting to hear back from Paypal but in their last message they have said the following:

    "DPRP is separate from Website Payments Pro, so I’m not 100% sure that will resolve the problem. But I will find a way to get it enabled and try it anyway."

    So if they come back again and say it won't work do you happen to know of someone else with an Australian Website Payments Pro account that is trying to collect subscription payments like I am so I can show them... that might speed things along ?

  • Profile Image

    Answered by riverinatradies on February 22, 2015 at 08:45 PM

    Latest response from Paypal:

    "Trying everything I can. This feature is definitely doable in the U.S. but my colleagues here have yet to do it here in AU and no one seems to know how. I am asking around here locally and globally. "

    Again, if you do have a form where someone with an Australian Website Payments Pro is doing what I would like to do so I can show Paypal that would be fantastic!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 22, 2015 at 10:09 PM

    Hello riverinatradies,

    Checking a customer's working form with PayPal recurring payment in Australia, that is difficult to find out. 

    Let me check further information on this and I will get back to you if I am able to find any information on this.

    Thank you!

  • Profile Image

    Answered by riverinatradies on February 23, 2015 at 12:13 AM

    Tried several changes to my Paypal account over the last couple of days as per instructions above and still no success with collecting subscription payments with an Australia website payments pro account.... you might want to look into it for any future customers who would like this setup.

    I have since cancelled my websites payments pro account and gone back to standard and have as such set up a standard paypal integration into a jotform form which did work successfully.

    It isn't 100% ideal as I did prefer the idea of Pro and customers staying on my website to complete the form rather than being taken to Paypal's website, but I have found this to be my only solution.

    If this ever changes down the track so I can successfully use website payments pro I would love to be notified. 

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 23, 2015 at 01:35 AM

    Hello riverinatradies,

    This thread is also reported to our back end team as well. 

    I have added this thread in my to-do list. I will look for forms where PayPal Pro works in Australia.

    Thank you!