What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do my users update Credit Card info for their subscription

    Asked by mymobisolution on February 18, 2015 at 12:40 AM

    Hi,

     

    How can my client update their credit card info after filling it out on the form for subscription payment?

     

    Thanks,

     

    Rebecca

    credit card thanks credit card info
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    JotForm Support

    Answered by Kiran on February 18, 2015 at 09:51 AM

    Hello Rebecca,

    I see that some of your JotForms are using Stripe subscription service. I understand that you want to know how the user updates the credit card information after subscribing to the service through your JotForm. As far as I know, JotForm initiates the payment only and hands it over to the payment gateway for any further processing. If anything to be updated after subscribing to the service, that needs to be handled through the payment gateway.

    If you are referring to something different, please let us know. We will be happy to help.

    Thanks!