What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to cancel

    Asked by Ornish on October 20, 2011 at 12:01 PM

    We have two accounts, with Usernames PMRI and Ornish, and we would like to cancel these but cannot do so with your system. Each time I click "Cancel" next to the billing information on the Account Settings, I get redirected to a Plimus site where no username/password combinatin we have seems to work.

    We no longer need to use Jotform so please advise on canceling these two forms.

    Thank you.

  • Profile Image

    Answered by paoloumali on October 20, 2011 at 12:21 PM


    Please check this guide as mentioned by a colleague. It describes what should be done since you will need to access your Plimus account.

    Please let me know if you need further help.

    Downgrading your account still allows you to receive submissions.