What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've upgraded my account but my form has been disabled

    Asked by LiamC on February 18, 2015 at 01:33 PM

    We got a notification that our forms exceeded the quota and would be disabled today at noon EST. We upgraded to the $9.95 plan last night to avoid interruption to our service. Unfortunately, the forms are disabled. Please advise.



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    Answered by raul on February 18, 2015 at 03:27 PM

    Please accept our apologies for this inconvenience.

    I've checked your account and fixed the issue.
    Please log off from your current session and log back in, you should be able to see your account under the premium plan.

    If you require further assistance, please let us know.