I've upgraded my account but my form has been disabled

  • Profile Image
    Asked on February 18, 2015 at 01:33 PM

    We got a notification that our forms exceeded the quota and would be disabled today at noon EST. We upgraded to the $9.95 plan last night to avoid interruption to our service. Unfortunately, the forms are disabled. Please advise.



  • Profile Image
    Answered on February 18, 2015 at 03:27 PM

    Please accept our apologies for this inconvenience.

    I've checked your account and fixed the issue.
    Please log off from your current session and log back in, you should be able to see your account under the premium plan.

    If you require further assistance, please let us know.