What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving the submitted forms in my email account.

    Asked by TRIPRG on February 18, 2015 at 02:19 PM

    My email is set up as the primary for all submitted forms to be forwarded. I am not receiving the forms in my email and have to log in to retrieve them. This has happened before. What is the problem?

    email email account submitted forms receiving
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    JotForm Support

    Answered by jonathan on February 18, 2015 at 04:02 PM

    Can you please tell us which of your jotform was having this issue?

    I just checked your account/username TRIPRG  and the account email, but I did not find any issue with them.

    From what I can see, your forms last submission activity was since May 2014. I could not find submissions as of this year either.

    Provide us the URL of the form and we will check further.

    Thanks.