What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Suspended account due to credit card fields on form

    Asked by Christen on February 18, 2015 at 03:57 PM

    I need to speak with someone who can answers some questions for me... is there a phone number that I can call to reach Jot Form? 


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    JotForm Support

    Answered by Mike on February 18, 2015 at 05:37 PM

    Thank you for contacting us.

    We do not offer support over the phone, but we are more than happy to help via this support forum.

    Your account was automatically disabled by our anti-phishing filter due to credit card fields on the 'Classic Travel Connection' form. We do not allow collecting credit card details using jotforms.

    If you would like to accept online payments, please consider using payment processing services integration. The major payment integrations (PayPal, Stripe and Authorize.Net) also support Authorization only payments.

    Your account has been re-activated now, but you will need to remove/redesign mentioned form. Otherwise, the account might be suspended again due to the credit card fields.

    If you need any further assistance, please let us know.