Suspended account due to credit card fields on form

  • Profile Image
    Asked on February 18, 2015 at 03:57 PM

    I need to speak with someone who can answers some questions for me... is there a phone number that I can call to reach Jot Form? 


  • Profile Image
    Answered on February 18, 2015 at 05:37 PM

    Thank you for contacting us.

    We do not offer support over the phone, but we are more than happy to help via this support forum.

    Your account was automatically disabled by our anti-phishing filter due to credit card fields on the 'Classic Travel Connection' form. We do not allow collecting credit card details using jotforms.

    If you would like to accept online payments, please consider using payment processing services integration. The major payment integrations (PayPal, Stripe and Authorize.Net) also support Authorization only payments.

    Your account has been re-activated now, but you will need to remove/redesign mentioned form. Otherwise, the account might be suspended again due to the credit card fields.

    If you need any further assistance, please let us know.