What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    i upgraded to the 9.99 plan

    Asked by marcusantebi on October 20, 2011 at 12:56 PM

    i upgraded to the 9.99 plan. the user interface does not reflect this. marcusantebi

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    Answered by paoloumali on October 20, 2011 at 01:00 PM

    Hi,

    Here is a screenshot of a portion of your backend. That should be the same case in your end.

    Please refresh your browser cache/cookie, then log back in.

    Please let me know if you need further help.

    Thanks!