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  • Profile Image

    Form is blank to Android phone users and at least one Chrome user.

    Asked by bjljot on February 18, 2015 at 05:39 PM

    I can see my form from home or work using any of: Firefox, IE, or Safari. I can also see my form correctly from iPad or iPhone. I've had two parties indicate they see a blank form (both are using Android lphones). I confirmed this by having a friend with an Android phone try to view my form. He got a blank screen too. One of the above parties tried to view using Chrome. Again... a blank where the form should be.

    I'm using iWeb to publish and host on Dropbox and swear I didn't have a problem last year with more than 40 submissions, so at least one of them would likely have filled out on an Android device, I would think. 

    Is there something I could have them check to see if it is a settings thing? 

    The URL below will get you to my home page. Click on "2015 Pick Form" to view the form.

    Page URL:
    https://db.tt/0CaDdGH8

    Android at least and form is blank
  • Profile Image
    JotForm Support

    Answered by Welvin on February 18, 2015 at 07:48 PM

    Hi,

    I have no issues viewing the form using my android devices. Here's a screenshot taken using MI Phone (no issues using the default browser), this is taken using Google Chrome:

     

    You have embedded the form using SSL version which is the recommended method when using HTTPS environment (like Dropbox).

    Maybe ask the user to reload the website? 

    Thanks