What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can the form save filled out fields for a customer?

    Asked by zeeblu on February 18, 2015 at 06:10 PM

    I recently had a customer complain that they filled out our form, which included uploading a file, clicked submit and received an error message that the form did not accept that file type. When they returned to the form, all the fields that they had previously filled out had been cleared. Frustrated, she didn't want to start all over...

    Is there way to autosave what is entered in each field? And if there is some type of error in a particular field, only that field needs to be updated without having to start all over from scratch?


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    JotForm Support

    Answered by BDAVID on February 18, 2015 at 09:08 PM

    Yes it is possible to enable the autosave feature in your jotform:

    1) Click on Preferences.

    2) Click on Advanced Settings.

    3) Enable Continue Forms Later feature.

    If you have another question, please open a new thread, we will be glad to assist you.