What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving submission emails for ONE form

    Asked by bluesecuritynv on February 18, 2015 at 07:12 PM

    This account is receiving emails from ONE form, but not the other.

     

    Receiving from: Let's Talk

    Not Receiving from: Need Services

     

    Forms are received by secondary email address (g....@gmail.com, but NOT b...@custom domain.com).

    Email is NOT on the Bounce list, and Sender field is filled in.

     

     

    Thank you for your assistance!

     

     

     

     

     

    Page URL:
    http://www.bluesecuritynv.com/

  • Profile Image

    Answered by Shadae on February 18, 2015 at 10:11 PM

    Hi bluesecuritynv,

    I do apologize for the issue that you are experiencing with your email notifications.

    After checking your email history, I am seeing where that emails have been successfully sent to your email address for that specific form

    Please check your Spam/Bulk/Junk folder to see if the emails have been routed to that folder.

    Please inform us if you need further assistance.