Captcha works in test but not when embedded in Dreamweaver.

  • Profile Image
    julianl
    Asked on February 18, 2015 at 08:16 PM

    Hi first of all I would like to say I was with Adobe forms, now they are closing it so I chose you guys. Your service is about 20 times better!

    I am having a problem with the captcha. When I use the preview it works fine. However when I embed it into Dreamweaver the captcha and the field the user fills in are over the top of each other making it impossible to read the captcha. This makes it impossible for the user to read the captcha and in turn makes the form unable to work. I have read in the forums other people experiencing problems with the captcha. Is there any fix for this problem? Thankyou for your time. Looking forward to hearing back from you.

  • Profile Image
    Shadae
    Answered on February 18, 2015 at 11:16 PM

    Hi julianl,

    I do apologize for the issue that you are experiencing with the CAPTCHA on your form.

    This issue can be caused by a conflict in your code. Please embed your form using the iFrame code as this will resolve any conflicts that you have in your code.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    I hope this helps! Please inform us if you need further assistance.

  • Profile Image
    Julianl
    Answered on February 19, 2015 at 04:51 AM

    Thanking you, will give it a go :)