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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    form taking over excessive time to load in page

    Asked by whathouse on February 19, 2015 at 04:19 AM

    http://www.whathouse.com/mortgages

     

    i have a form in this page. its taking between 10-30 seconds to load. i have tried this on a variety of browsers and wifi and still getting the same issue.

     

    is there a problem with your servers?

    Page URL:
    http://www.whathouse.com/mortgages

    Taking problem www same
  • Profile Image
    JotForm Support

    Answered by Welvin on February 19, 2015 at 09:26 AM

    Hi,

    I have no issues viewing the form from my location. That's probably a temporary problem that can be resolved by clearing your forms cache, try it and please update us here.

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache 

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on February 19, 2015 at 01:23 PM

    I just received an update from our backend team that the issue is related to a short time temporary load problem and they have made a fixed to it. 

    Kindly check again the form and let us know if the problem persists.

    Thank you for reporting!