What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem accessing online form: http://form.jotformeu.com/form/22112109178344

    Asked by Larysa2302 on February 19, 2015 at 09:19 AM

    There appears to be an issue with accessing the following form: http://form.jotformeu.com/form/22112109178344 as when people try to click on the link they receive a message telling them that the page can not be displayed. However, it was definitely working earlier today as two forms were complete and submitted around 13:44GMT

     

    Is there currently an issue with the JotForm website?

     

    UPDATE:

    I would really appreciate a reply to this as the form is STILL not loading properly.

    It is an important resource for our staff to use and the lack of any reply for coming up to two hours is really pretty frustrating....so it would be good to get some help/advice about this please.

    Page URL:
    http://form.jotformeu.com/form/22112109178344

    online form problem jotformeu JotForm message two forms
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on February 19, 2015 at 12:57 PM

    We have already have sent a note to the developers. Hopefully this will be resolved soon

  • Profile Image

    Answered by Larysa2302 on February 19, 2015 at 01:31 PM

    Ok, thank you.

    This issue seems to be intermittent, as sometimes the form does load, but most often it doesn't. And it seems from the forum that a number of others have been experiencing similar problems, which does imply that it is not an issue with any individual form(s).

    Please update me with any further developments as having reliable access to the form is very business critical for us at the moment. Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on February 19, 2015 at 01:40 PM

    Our apologies for the issue. We a short time temporary server load problem, but our backend team have just fixed it. Kindly check your form again and let us know if the problem persists. 

    I would also suggest clearing your browser's cache before accessing the form. You can just hit CTRL+F5 to hard refresh your browser.

    Regards