What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm having a problem with PayPal orders

    Asked by Cutchall on February 19, 2015 at 10:25 AM

    I changed the email address for PayPal after the form was in use and now nothing happens after the order goes to the PayPal site. Do I need to start over with the form?

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    JotForm Support

    Answered by david on February 19, 2015 at 01:02 PM


    All you need to do is to re-do the integration.  Click your PayPal field, then click on the little magic wand in the right corner of the field:

    From there, you can change the details for the email address associated with your payment field.  Then just keep clicking next until the integration is completed again.

    Let us know if you have any further questions and we will be happy to help.