What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    ive paid to upgrade my account twice but it still says, limit reached

    Asked by atlantaleague on February 19, 2015 at 10:29 AM
  • Profile Image
    JotForm Support

    Answered by Kiran on February 19, 2015 at 01:12 PM

    I see that your account is active in state and holding premium status. Also, I notice that there are two PayPal subscriptions. However, one of the subscriptions is already cancelled. 

    Since the account is in Premium subscription now, the limits should be increased as per the plan. If the issue still persists, please let us know. We will be happy to look into this further.