What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    No one is receiving email notifications

    Asked by macbsa on February 19, 2015 at 11:24 AM

    I have them set up with noreply@jotform, yet none of us are receiving notifications. Before, it was only me getting them, now even I'm not. Please help. 

  • Profile Image
    JotForm Support

    Answered by david on February 19, 2015 at 01:50 PM


    I checked a few of your forms with the most recent submissions and the notifications are indeed setup correctly.  So, I checked our mail logs for the addresses in the associated notifications and they appear to be going through successfully. 

    There are several different addresses in your notifications, all going to the same domain.  If they have all stopped at the same time, that leads me to be that your server may now be either filtering or blocking them.  If that is the case, here is our guide on what steps to take to remedy this:


    This guide includes what servers to whitelist and things of that nature.  Also, have the people who are missing notifications check their spam email folders.

    If you are still unable to receive your notifications once again, let us know and we will be happy to assist you further.