Stripe Payment process error

  • JTRS
    Asked on May 26, 2023 at 2:52 AM

    Stripe checkout not working. Help

  • Mohammad_D
    Replied on May 26, 2023 at 3:12 AM

    Hi JTRS,

    Thanks for reaching out to Jotform Support. I have checked the Stripe Integration on your form and I see that it's connected like you see in the screenshot below:

    Stripe Payment process error Image 1 Screenshot 30

    I have also tested your form to see if I could replicate any issues, but everything was working properly. Check out the screencast below to see my results:

    Stripe Payment process error Image 2 Screenshot 41

    It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.
    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • JTRS
    Replied on May 26, 2023 at 2:53 PM

    Hi, it just says a processing error occured as you can see in attached screensh


    Stripe Payment process error Image 1 Screenshot 20

  • JTRS
    Replied on May 26, 2023 at 3:09 PM

    got this also


    Stripe Payment process error Image 1 Screenshot 20

  • Harshad_P JotForm Support
    Replied on May 26, 2023 at 3:35 PM

    Hi JTRS,

    Thanks for getting back to us and providing the screenshot, that helped us understand better what's going on. I am sorry you are having an issue with this. This error usually occurs when your stripe account is under review with them. Could you please check with Stripe and see if everything is working from their side, then disconnect and reconnect the integration?

    Give it a try and let us know how it goes.