Spredsheet on Google drive error

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    Asked on February 19, 2015 at 11:58 AM


    Please, I have created a spreadsheet for a project that launches today and all seems to be working except that the spreadsheet on google drive gives me an error saying that the file is unavailable and crashes, and it doesn't seem to be updating. I have tried disconnecting it and recreating the connection, but the same error occurs. Please help.

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    Answered on February 19, 2015 at 02:53 PM

    Thank you for contacting us regarding your issue. I did some test but I was not able to replicate the error message you got but with my test form, submission data was not adding to my spreadsheet. I have opened a ticket for your inquiry so that our development team can look into it and address it accordingly. As soon as a resolution is found you will be notified via this thread. If possible please respond with a screenshot of the error message you got. This might help speed things up with our development team, We will await your response.


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    Answered on February 19, 2015 at 06:31 PM


    We have identified and fixed tne problem.

    Thank you very much for your help

    Kind regards,