What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When we send an e-mail using Jotform, but from our e-mail address, can that e-mail be viewed from our e-mail account's sent box?

    Asked by walshry3 on February 19, 2015 at 12:33 PM
    When we send an e-mail using Jotform, but from our e-mail address, can that e-mail be viewed from our e-mail account's sent box? 
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    Answered by Dj Stores  on February 19, 2015 at 12:37 PM

    Use SMTP settings to get it seen in your Sent inbox.

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    JotForm Support Manager

    Answered by Jeanette on February 19, 2015 at 03:00 PM

    There is no way to accomplish this if you are not using a custom domain and custom SMTP settings.  Otherwise, the suggestion made by Dj Stores might work.

    Please send us an update about your findings.

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    Answered by RepairBackup on February 23, 2015 at 10:42 AM

    What if we do not have an POP3 and/or IMAP email server?  We use Exchange.  We do not have SMTP settings.

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    JotForm Support

    Answered by ashwin_d on February 23, 2015 at 12:04 PM

    Hello RepairBackup,

    IMAP is a mailbox and if I am not wrong it does not support sending emails but there are ways available to send emails via IMAP connection. Otherwise, you need to have SMTP setup to send emails. 

    Well if you do not have SMTP then unfortunately there is no way for the sent email information to reach your mail box. 

    You need to speak to your system admin to find out a way to configure exchange server accordingly. SMTP must be already enabled in your server.

    Thank you!